Welcome to Learning Touch

Frequently Asked Questions

The app isn't making any sound on my iPad (or iPhone).
My child accidentally deleted your app How can I get it back?
Where do I find the phonics setting in FirstWords Apps?
There are fewer words than I expected. How do I see all the words included in the app?
I purchased one of your apps but the download didn't complete. How can I get the app?
General troubleshooting.

The App Isn't Making Any Sound

If the app isn't making any sound you probably have sound muted on your iPad or iPhone. Really. The mute switch doesn't effect videos or music, so you'll still be able to hear those. But games and others apps (like our apps) won't be able to produce sound.

To unmute your device, you can just flick the physical switch next to the volume knob...

...unless, of course, you've changed your settings to use that switch as an orientation-lock. If you've done that you'll need to go back into the Settings app, change the meaning of the physical switch, and then unmute your device.

If you're confused by this (we sure are), you can read a more detailed explaination at Smartphones 101. They even have diagrams.

Restoring an App that was Accidentally Deleted

If you download the app again from the same iTunes account you won't be charged a second time by Apple. The download will be free. iTunes will ask for your password before telling you the download is free, which can be a little bit confusing.

Turning the Phonics Setting on in FirstWords Apps

You can find the phonics setting by tapping the "Options" button and looking under "Language." For apps that only feature one language, phonics can be turned on via the "Spelling" setting.

Too Few Words

If you have the language set to phonics or the maximum word length set to something lower than 8, you will see fewer words. To see all the words, you should use the "Letter Names" language setting and set the maximum word length to 8.

App Download did not Complete

If one of your App Store purchases didn't complete, you should make the purchase again from the same account. Apple will not charge you twice for an iOS app. When you try again, make sure you are at a location with a strong Internet connection. If the download fails a second time, you could try rebooting your iOS device and retrying.

General Troubleshooting

If you're having trouble with an app misbehaving, you could try some of the following steps:

Fully quit the app and restart it. With the new multitasking OS, when you quit an app it doesn't really quit. To really quit, double-press the home key to bring up the multitasking bar. Then press and hold down on the app icon. When the icon starts to wiggle, tap the red minus-sign in the upper left. That will fully shut down the app. At that point you can restart it and the problem will often be resolved.
Shutdown and restart your iPhone, iPod Touch, or iPad.
Delete the app from your iPhone, iPod Touch, or iPad and then add it back, either by syncing with iTunes or downloading it again on your device.

If this FAQ doesn't answer your question please contact us using our Contact Form or by sending e-mail to info@learningtouch.com.

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